Complaints Procedure
At Dragon Argent, we are committed to delivering high-quality legal and professional services. If you are dissatisfied with any aspect of our service, please let us know promptly so we can address your concerns.
1. Raising a Concern
In the first instance, please contact the person responsible for your matter, whose details are provided in your Engagement Letter or whom you have been providing instruction to by email. They will aim to resolve your concerns promptly and informally.
2. Formal Complaint
If your concern is not resolved to your satisfaction, or you prefer to make a formal complaint, please contact our Managing Director, Jenny Jones
Email: complaints@dragonargent.com
Phone: +44 (0) 20 7686 0000
Address: 63 Bermondsey Street, London SE1 3XF
We will provide you with a copy of our Complaints Policy and aim to resolve your complaint within 21 days.
3. Legal Ombudsman
If we are unable to resolve your complaint, you may refer it to the Legal Ombudsman, who investigates complaints about legal services.
You must contact the Legal Ombudsman:
Within six months of receiving our final response to your complaint; and
No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known there was cause for complaint.
Contact details:
Website: www.legalombudsman.org.uk
Phone: 0300 555 0333
Address: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
4. Solicitors Regulation Authority (SRA)
The SRA can help if you are concerned about our behaviour, such as dishonesty, taking or losing your money, or treating you unfairly because of your age, disability, or other characteristic.
Contact details:
Website: www.sra.org.uk/consumers/problems/report-solicitor.page
Email: Submit form to report@sra.org.uk
For more information, please refer to our Terms of Business